By Topic

Enhancing the performance of a SOC design service firm by using a novel DANP based MCDM framework on the Balanced Scorecard

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Chi-Yo Huang ; Dept. of Industrial Education, Nat. Taiwan Normal Univ., Taipei, Taiwan ; Hueiling Chen ; Gwo-Hshiung Tzeng ; Kuang-Hua Hu

The concept of Balanced Scorecard (BSC) was widely adopted as a managerial tool to assist managers on defining strategies by considering not only the short-term financial measures only but also long-term strategic objectives. Scholars also tried to adopt various Multiple Criteria Decision Making (MCDM) based BSC approaches aiming at resolving real world problems. Albeit popular, the past MCDM based BSC approaches may be based on unrealistic assumptions or hard to be manipulated in the real world. Thus, this research intends to develop a DEMATEL based ANP approach being developed by Prof. Tzeng, Gwo-Hshiung. An empirical study on one of the leading Taiwanese telecommunication companies based on surveys of the top management as well as managers of functional departments will verify the feasibility and efficiency of the DANP based approach. Strategies will be derived and further confirmed by the top management of that telecommunication firm.

Published in:

Computers and Industrial Engineering (CIE), 2010 40th International Conference on

Date of Conference:

25-28 July 2010