A two-dimensional expectation-perception analysis for RFID benefits in supply chain management

This paper explores two important themes in the implementation of RFID in supply chain management: (1) analyzing differences between actual (perceived) and potential (expected) key benefits to see if there are benefit shortfalls for the key performances; and (2) performing a two-dimensional expectation-perception analysis (EPA) for the purpose of identifying competitive niche and strategically allocating and adjusting the company's resources. Empirical data were collected through surveys of executives of selected Taiwan based companies who had experienced RFID adoption in the supply chain practices. Finally, managerial implications and suggestions were provided for companies and industries that may be considering the adoption of RFID in SCM.