Cart (Loading....) | Create Account
Close category search window
 

Using Service Challenge-based Evaluations for the systematic innovation of proactive remote services — An industry case study

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Holm, T. ; Dept. of Inf. Syst. 3, Friedrich-Alexander-Univ. Erlangen-Nuremberg, Nuremberg, Germany ; Wiener, P. ; Horn, S.

Remote services of machines and industrial plants - especially proactive elements like software distribution, event monitoring and inventory management - are services, which have become a significant competitive edge for machine- and plant manufacturers. Objective of the Service Challenge based Evaluations described in this contribution was to check whether the proactive remote service modules of Siemens' common Remote Service Platform were sufficiently suited to match the challenges of industrial service; goal of the authors was to systematically innovate them where they didn't, in order to form a company-wide proactive remote service offering.

Published in:

Emerging Technologies and Factory Automation (ETFA), 2010 IEEE Conference on

Date of Conference:

13-16 Sept. 2010

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.