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Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE's Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Improving service quality is critically important in hospital environments. Given the unpredictable nature of patient arrivals and types of treatments required, improving the service quality of Outpatient Service System (Accident and Emergency Department) is a major challenge. Hospital managers need to achieve a reasonable balance between patient waiting times and resource configurations. This paper presents the design and development of a simulation model which enable hospital managers to assess the impact of alternative resource configurations. This model demonstrates how sharing of resources across various processes improve service quality. Complexities involved in modeling and simulation of outpatient service systems are also discussed.