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Resilience of company management system

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1 Author(s)
Naim H. Afgan ; Instituto Superior Tecnico, Lisbon, Portugal

The evaluation of company management system as the complex system is a prestigious goal of modern approach to the validation of the complex system. In this context, the introduction of the Resilience Index as the agglomerated indicator for the measurement management system quality is the substantial goal for any evaluation of the complex system. The resilience management process is aimed for: Building an Awareness of Resilience Issues, Selection of Essential Organizational Components, Selection of Essential Organizational Components, Identification and Prioritization of Keystone Vulnerabilities, Identification and Prioritization of Keystone Vulnerabilities. In the organization resilience assessment procedure it is of the primary interest to verify the vulnerability of the company management system and its structure. Among the main attributes of resilience procedure is the implementation of following measure: Situation awareness is a measure of an organization's understanding and perception of its entire operating environment. Management of keystone vulnerabilities defines those aspects of an organization, operational and managerial, that have the potential to have significant negative impacts in a crisis situation. Adaptive capacity is a measure of the culture and dynamics of an organization that allow it to make decisions in a timely and appropriate manner both in day-to-day business and also in crises. Adaptive capacity considers aspects of an organization that may include. The demonstration of the Resilience Index determination is introduced by the defined with following sudden change of indicators, namely: Company Profit Indicator, Income Company Indicator, Product Cost Indicator and Manpower Indicator. The total Resilience Index is obtained as the additive function of the individual indicator changes determined by the maximum change and constrain in the priority of the indicators. Four cases are presented reflecting options with different constrain.

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Date of Conference:

18-22 July 2010