By Topic

Analysis on the Constituting Factors of Business Process Outsourcing Service Quality

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Liu Yanhong ; Coll. of Manage., Tianjin Normal Univ., Tianjin, China ; Wang Ye

With IT development, BPO (Business Process Outsourcing) has become the developing trend for service outsourcing, which has attracted more and more people's attention. This paper gave a new explanation on the definition of BPO, and analyzed the factors influencing BPO service quality based on BPO characteristic analysis.

Published in:

E-Business and E-Government (ICEE), 2010 International Conference on

Date of Conference:

7-9 May 2010