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Analysis on the Constituting Factors of Business Process Outsourcing Service Quality

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2 Author(s)
Liu Yanhong ; Coll. of Manage., Tianjin Normal Univ., Tianjin, China ; Wang Ye

With IT development, BPO (Business Process Outsourcing) has become the developing trend for service outsourcing, which has attracted more and more people's attention. This paper gave a new explanation on the definition of BPO, and analyzed the factors influencing BPO service quality based on BPO characteristic analysis.

Published in:

E-Business and E-Government (ICEE), 2010 International Conference on

Date of Conference:

7-9 May 2010