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A New Customer Care Information System Architecture Model Integrated EA with SOA in Power Supply Enterprise

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3 Author(s)
Hu Qinghui ; Dept of Electr. Econ., North China Electr. Power Univ., Beijing, China ; Li Xiaozhen ; Tan Zhongfu

This article gives two architecture models which respectively based on EA (Enterprise-Architecture) and SOA (service oriented architecture) at first, and then makes a contrast of those two models, analyzes the advantages and disadvantages of those two architectures. Finally a conclusion that those two architectures should integrate and propose a new Customer Care Information System architecture model based on the integration of EA and SOA in Power Supply Enterprise. This model can basically achieve the goal of establishing a sustainable development framework for Customer Care Information System in Power Supply Enterprise.

Published in:

E-Business and E-Government (ICEE), 2010 International Conference on

Date of Conference:

7-9 May 2010