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This paper presents a novel load management technique for the air conditioner loads in large apartment complexes. Through systematic aggregations and load factor controls of the air conditioner loads based on a queuing system model and the Markov birth and death process, the proposed technique can offer effective and convenient load management measures to both the power companies and the customers. The customers' inconveniences or discomforts can be moderated by the aggregations plus the incentives based on the participation levels in the load management. A numerical example using the load data from a large apartment complex shows a good potential for future applications.