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An Investigation and Analysis of the Satisfaction Degree of Administrative Staff in the Service Industry--On the Basis of Human Resources Research of the Headquarters of New Century Tourism Group

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2 Author(s)
Yang Qi mei ; Zhejiang Int. Maritime Coll., Zhoushan, China ; Song Yan

Employee satisfaction is a key indicator of measuring the success of human resource management in modern hotels. Adopting SPSS15.0, this article has a descriptive analysis of the issues of the employees' being satisfied or not, the most satisfying factors, the most dissatisfying factors, the impact of gender on satisfaction, the impact of work experience on the turnover intention and so on. After this, the article also gives some suggestions on how to improve the employees' satisfaction.

Published in:
Management and Service Science (MASS), 2010 International Conference on

Date of Conference: 24-26 Aug. 2010

Page(s):
1 - 3
E-ISBN :
978-1-4244-5326-9
Print ISBN:
978-1-4244-5325-2
INSPEC Accession Number:
11540014
Conference Location :
Wuhan
Digital Object Identifier :
10.1109/ICMSS.2010.5577242
Product Type:
Conference Publications

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