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Trust challenges and issues of e-government: E-tax prospective

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3 Author(s)
Dinara Berdykhanova ; Asia Pacific University College of, Technology and Innovation, Technology Park Malaysia, Kuala Lumpur, Malaysia ; Ali Dehghantanha ; Kumaresh Hariraj

This paper discusses trust issues and challenges have been encountered by e-government developers during the process of adoption of online public services. Despite of the apparent benefits as online services' immediacy and saving costs, the rate of adoption of e-government is globally below experts' expectations. A concern about e-government adoption is extended to trust issues which are inhibiting a citizen's acceptance of online public sector services or engagement with e-government initiates. A citizen's decision to use online systems is influenced by their willingness to trust the environment and to the agency is involved. Trust makes citizens comfortable sharing personal information and making online government transaction. Therefore, trust is a significant notion that should be critically investigated in context of different E-Taxation models as part of E-Government initiatives. This research is proposing the implementation of Trusted Platform Module as a solution for achieving the high level of citizens' trust in e-taxation.

Published in:

2010 International Symposium on Information Technology  (Volume:2 )

Date of Conference:

15-17 June 2010