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Queueing system with impatient customers: A review

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3 Author(s)
Kangzhou Wang ; Sino-US Global Logistics Institute, Shanghai Jiao Tong University, 200030, China ; Na Li ; Zhibin Jiang

In this paper, queueing systems with impatient customers is surveyed in accordance with various dimensions. First, we introduce the impatient behaviors (balking and reneging) and their various rules proposed in literature. Second, analytic solutions, numerical solutions and simulation modeling of the queue with impatient customers are investigated. Third, we propose the optimization both from the perspective of customers and providers. Finally, some research trendencies in the field are included.

Published in:

Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on

Date of Conference:

15-17 July 2010