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Modularity of service design for IT company

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4 Author(s)
Zhenkun Zhou ; Huazhong Univ. of Sci. & Technol., Wuhan, China ; Yong Lin ; Shihua Ma ; Feng Yue

Applying modular logic to service design is crucial to service innovation; however, both under-modularity and over-modularity results in strategic mistakes, in particular to the IT service offering companies. This paper firstly identifies four dimensions of the conceptual modular IT service platform for designing and providing service to the customers. And a mathematical model is developed and applied to evaluate the degree of modularity for the designed unique services.

Published in:

Service Operations and Logistics and Informatics (SOLI), 2010 IEEE International Conference on

Date of Conference:

15-17 July 2010