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Proposal for specification of complex processes for telecommunication service provisioning in existing IT environment

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2 Author(s)
Markulin, D. ; Service Manage. & Customer Oper. Dept., HT d.d., Zagreb, Croatia ; Musa, K.

Today, telecommunication services are becoming more and more complex and service management and support over information systems are becoming necessity. Implementation of complex orders with two or more work orders with coordination between them (manually or automatically) may cause long implementation time or (and) uncoordinated technician work at customer site. Consequence is dissatisfied customer. To avoid this business processes have to be optimal and answer on customer demand has to be quick and effective. Flexible and optimal complex process has to follow real realization in network. It can be possible with only one order which includes all services for one customer or with better coordination and managing of simple orders which are used for complex services provisioning. The goal of this article is to propose specification that can model complex services provisioning independently to IT architecture and kind of IT implementation.

Published in:

MIPRO, 2010 Proceedings of the 33rd International Convention

Date of Conference:

24-28 May 2010

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