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This paper reports benefits of Systems Thinking on a case study on project portfolio management in an Offshore Development Centre (ODC). This ODC had grown exponentially in the last few years and existing operating models were not scaling up to this growth. A set of consultants (authors of this paper) from the organization of Service Provider were commissioned to conduct an internal study to address this problem. Consultants used Systems Thinking approach to develop portfolio management framework for the ODC. Development of the framework, its deployment and results thereof are being reported in this paper.