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Service-oriented architecture (SOA) middleware has emerged as a powerful and popular distributed computing paradigm due to its high-level abstractions for composing systems and hiding platform-level details. Control of some details hidden by SOA middleware is necessary, however, to provide managed quality of service (QoS) for SOA systems that need predictable performance and behavior. This paper presents a policy-driven approach for managing QoS in SOA systems. We discuss the design of several key QoS services and empirically evaluate their ability to provide QoS under CPU overload and bandwidth-constrained situations.