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Process improvements in distributed computing support in a large corporate environment

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1 Author(s)
Richerson, M.E. ; Boeing Inf. & Support Services, Wichita, KS, USA

The paper describes process improvements made in supporting computer workstations in a large corporate environment. Over 10000 computer workstations are supported. Many are in engineering organizations, but workstations in manufacturing and business management organizations are also supported. A central support function was restructured to provide support in geographic zones. Other issues addressed include downsizing, product changes, increasingly more complex technology and new company initiatives

Published in:

Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on

Date of Conference:

18-20 Aug 1996

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