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Research on service quality improving method of human resource outsourcing service enterprises

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3 Author(s)
Bi Xiao-qing ; School of Management Tianjin University of technology Tianjin, P.R. China, 300384 ; Yu Mang ; Zhou Qing-xiang

The increasing demand of human resource outsourcing (HRO) has brought about the rapid development of HR outsourcing services. For this emerging industry, continuously improving the quality of service according to customer demand is an important subject to promote the development of the industry. So, product Quality Function Deployment (QFD) is introduced into the human resource outsourcing service enterprises to improve quality of products in this paper. And aiming at the issue of developers have various responses to the service characteristics in order to meet the same customer demand, therefore; this paper through evidence theory to implement integration of developers' opinion and overcome the defect of QFD in a better way. The example shows that the proposed algorithm has good applicability.

Published in:

Information Management and Engineering (ICIME), 2010 The 2nd IEEE International Conference on

Date of Conference:

16-18 April 2010