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A case study on designing business processes based on collaborative and mining approaches

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3 Author(s)
João Carlos de A. R. Gonçalves ; NP2TEC - Research and Practice Group in Information Technology, Department of Applied Informatics, Federal University of the State of Rio de Janeiro (UNIRIO), Rio de Janeiro, Brazil ; Flávia Maria Santoro ; Fernanda Araujo Baião

Companies invest a significant amount of time and resources to discover and represent how they work into business processes models. However, traditional process mapping has been done in an ad hoc manner and tends to be resource-intensive and time-consuming due to the informal and ambiguous collection of process information. The Story Mining Method aims to address those problems by the union of free-form narratives about processes and the usage of Text Mining and Natural Language techniques for text translation into process models. This paper presents a case study of the method, detailing its implementation as well as major issues found on a practical scenario within an organization.

Published in:

Computer Supported Cooperative Work in Design (CSCWD), 2010 14th International Conference on

Date of Conference:

14-16 April 2010