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Measuring service quality in China's third-party logistics industry from the perspective of international customers

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4 Author(s)
Wang Sheng ; Yanshan Univ., Qinhuangdao, China ; Zeng Zhenxiang ; Yin Yutao ; Huang Chunping

This paper is mainly aimed to measure service quality in China's third-party logistics industry based on the perception of international customers. The given topic can be considered important to the development of China's third-party logistics industry. A evaluation index system for measuring customer perceived quality in China's third-party logistics industry were designed based on factor analysis and service quantity provided by 3 third-party logistic companies was measured applying fuzzy evaluation methodology.

Published in:

Logistics Systems and Intelligent Management, 2010 International Conference on  (Volume:3 )

Date of Conference:

9-10 Jan. 2010

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