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The Waiter Game: Structure and Development of an Hospitality Training Game

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2 Author(s)
Cantoni, L. ; Univ. della Svizzera Italiana (USI), Lugano, Switzerland ; Kalbaska, N.

The paper presents the Waiter Game, an online training tool, which has been developed to support the training activity of young learners in a hospitality professional school. The structure of the game as well as all the steps taken to develop its prototype is presented in detail. While many argue that simulations can be useful in the tourism and hospitality industry, not many applications for low level employees have been found, neither a consistent model to develop such applications. This paper is a first attempt in that direction.

Published in:

Games and Virtual Worlds for Serious Applications (VS-GAMES), 2010 Second International Conference on

Date of Conference:

25-26 March 2010