By Topic

eGovernment Services Use and Impact through Public Libraries: Preliminary Findings from a National Study of Public Access Computing in Public Libraries

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Karen E. Fisher ; Inf. Sch., Univ. of Washington, Seattle, WA, USA ; Samantha Becker ; Michael Crandall

eGovernment services are delivered in many settings, including public libraries, which have increasingly assumed the role of service provider for users of these services. The U.S. IMPACT Studies are examining use patterns and impacts of eGovernment services (among other uses) in populations using libraries for their primary or secondary means of Internet access. A mixed methods approach-national telephone survey (N¿1130), web survey (N¿45,000), and five field studies (317 interviews)-is providing a comprehensive picture of this activity across the country. Preliminary findings show 22-37% of public access computer or wireless Internet users in public libraries engage in some form of eGovernment use, with evidence that use on behalf of others (LIMB) may extend the impact even further than previously thought. An emergent theme from the case study analysis indicates that a primary use factor may be the trust that users have in the public library setting.

Published in:

System Sciences (HICSS), 2010 43rd Hawaii International Conference on

Date of Conference:

5-8 Jan. 2010