By Topic

A Simulation Approach to the Evaluation of Two Telephone Switchboard Systems

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Rickie H. Luk ; Department of Systems Design, Faculty of Engineering, University of Waterloo, Waterloo, Ont., Canada; Department of Design Interpretives, Bell-Northern Research Laboratories, Ottawa, Ont., Canada. ; Gerald F. Rabideau

Monte Carlo simulations are widely used in systems design. This paper presents a unified simulation approach to the evaluation of two telephone switchboard systems using such techniques. Since technical competence and user satisfaction are equally important for an overall system success, this approach not only provides system designers with a means to obtain an insight into the expected efficiency of a new system, but it also helps to identify some potential human factors parameters that need to be carefully investigated early in the design stage. Hence, it does appear that further development and application of these techniques would serve to aid human factors studies in complex systems design. On a cost-effectiveness basis, programming effort and computer cost for this study are relatively insignificant.

Published in:

IEEE Transactions on Systems, Man, and Cybernetics  (Volume:SMC-6 ,  Issue: 4 )