Cart (Loading....) | Create Account
Close category search window

The balancing between E-commerce logistics cost and service quality based on value engineering approach

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Mi, Chuanmin ; Coll. of Econ. & Manage., Nanjing Univ. of Aeronaut. & Astronaut., Nanjing, China ; Yuanyuan Wang ; Tingting Ma

With the rapid development of e-commerce and increasing use of modern technology such as GPS and RFID in logistics, E-commerce logistics has gradually become prevailing. Customers always expect logistics service quality gets significantly improved, whereas its cost should be substantially reduced. However, these two objectives are at some extent contradictory. The further the service quality improves, the higher the logistics cost. So it is an important issue to find a balance between them in managing and operating logistics. In this paper, we first analyze the characteristics of current e-commerce logistics and its service innovations in threefold: concept, content, and mode. Based on the value engineering theory, we study the balance between the e-commerce logistics cost and the quality of service. A simple case study is also provided.

Published in:

Grey Systems and Intelligent Services, 2009. GSIS 2009. IEEE International Conference on

Date of Conference:

10-12 Nov. 2009

Need Help?

IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.