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The human side of computers

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1 Author(s)

So long as computers were simple and operated only by specialists, the human interface was relatively unimportant. The frustrations caused by complex procedures and software idiosyncrasies were borne by experts motivated to accept the challenge. But all that has changed. Not only are sophisticated systems becoming accessible to all, but there is growing concern about the quality of working life. As a result, information systems designers are increasingly being called upon to develop products that are easier to install, easier to service, and-above all-easier to use.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:20 ,  Issue: 2 )