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Interactive user productivity

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1 Author(s)
Thadhani, A.J. ; IBM General Products Division, 5600 Cottle Road, V41/98, San Jose, CA 95193, USA

The cost of accomplishing work on a central computer facility— providing service to a large number of interactive users—has shifted, with the cost of the aggregate user time being the dominant component. Moreover, user costs are expected to continue to increase and system costs are expected to continue to decrease in the coming decade. This suggests that computer systems should be managed for maximum user effectiveness rather than for maximum machine usage.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:20 ,  Issue: 4 )