Skip to Main Content
A key requirement of a network service is the management of specified service levels as perceived by the end user. A capability for measuring and reporting end user response time and availability is essential. This paper describes mea-sure-ment techniques to track these key service-level attributes in the IBM Information Network (IBM/IN). These techniques apply to most complex SNA networks.
Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.