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The genesis of a knowledge-based expert system

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2 Author(s)
J. A. Voelker ; Information Systems Group, Service Research, Knowledge Based Systems, 2099 Gateway Place, San Jose, California 95110, USA ; G. B. Ratica

This paper discusses the genesis, development, and testing of a knowledge-based expert system called the Contract Support Services Consultant. This system aids in the process of estimating, bidding, and preparing agreements for certain services required for the rearrangement, relocation, discontinuance, and reinstallation of IBM equipment. The goals in developing the prototype of the Contract Support Services Consultant were to capture the knowledge and experience of experts and make them available to nonexperts in a convenient, consistent way. The result is a system that improves the accuracy, consistency, and timeliness of the estimates and bids.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:25 ,  Issue: 2 )