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This paper discusses the genesis, development, and testing of a knowledge-based expert system called the Contract Support Services Consultant. This system aids in the process of estimating, bidding, and preparing agreements for certain services required for the rearrangement, relocation, discontinuance, and reinstallation of IBM equipment. The goals in developing the prototype of the Contract Support Services Consultant were to capture the knowledge and experience of experts and make them available to nonexperts in a convenient, consistent way. The result is a system that improves the accuracy, consistency, and timeliness of the estimates and bids.
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