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The System Usability Process for Network Management Products

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1 Author(s)
Gottschalk, K.D. ; IBM Communication Products Division, P.O. Box 12195, Research Triangle Park, North Carolina 27709, USA

This paper presents an overview of a process for system usability. The process is a systematic series of activities and procedures designed to improve the usability of software network management products. The elements of the process are given and future directions for evaluating usability described.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:25 ,  Issue: 1 )