Skip to Main Content
This paper presents a methodology for analyzing and designing the processes that an enterprise uses to conduct its business. The methodology builds upon traditional approaches to business process definition by adding the dimension of people's accountabilities: their roles, relationships, and agreements. The approach presented allows for unique insights into customer satisfaction, employee empowerment, and quality. It also provides a basis for spanning the concerns of both business people and information technologists responsible for providing business process automation.
Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.