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Beyond re-engineering: The three phases of business transformation

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1 Author(s)
Davidson, W.H. ; 1720 South Catalina Avenue, Suite 204, Redondo Beach, CA 90277, USA

New information-technology-based capabilities make it possible to achieve systematic and dramatic gains in business performance. Re-engineering offers one method to access these gains, but a broader process of business transformation explored in this paper can give enterprises a greater range of benefits. This three-phase transformation process starts with structured automation and re-engineering efforts, builds on new infrastructure and capabilities to enhance and extend the original business, and then redefines it to create new businesses.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:32 ,  Issue: 1 )