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Application development quality and productivity have been identified as being among the top ten concerns of information systems (I/S) executives in both 1991 and 1992. This paper discusses the role of measurement in pursuit of I/S application development quality and productivity. The relationships between productivity, quality, and measurement are described, classes of measures are identified, and “dominant measures” are grouped according to the maturity levels defined by the Software Engineering Institute's Capability Maturity Model for Software. Also discussed are the organizational and cultural issues associated with instituting a measurement process.
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