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Software quality: An overview from the perspective of total quality management

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3 Author(s)
Kan, S.H. ; IBM AS/400 Division, Highway 52 and NW 37th Street, Rochester, Minnesota 55901, USA ; Basili, V.R. ; Shapiro, L.N.

This essay presents a tutorial that discusses software quality in the context of total quality management (TQM). Beginning with a historical perspective of software engineering, the tutorial examines the definition of software quality and discusses TQM as a management philosophy along with its key elements: customer focus, process improvement, the human side of quality, and data, measurement, and analysis. It then focuses on the software-development specifics and the advancements made on many fronts that are related to each of the TQM elements. In conclusion, key directions for software quality improvements are summarized.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:33 ,  Issue: 1 )