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This paper describes the software quality management system for the Application System/400® (AS/400®) computer system. Key elements of the quality management system such as customer satisfaction, product quality, continuous process improvement, and people are discussed. Based on empirical data, recent progress in several quality parameters of the AS/400 software system are examined. The quality action road map that describes the various quality actions that were deployed is presented, as are the other elements that enabled the implementation of the quality management system.
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