By Topic

IT Autopilot: A flexible IT service management and delivery platform for small and medium business

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $33
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

13 Author(s)
S. Mastrianni ; IBM Research Division, Thomas J. Watson Research Center, P.O. Box 218, Yorktown Heights, New York 10598, USA ; D. F. Bantz ; K. A. Beaty ; T. Chefalas
more authors

IT Autopilot is a flexible architecture to support the delivery of information technology (IT) systems management services. Complex services that involve several tools require integration between the tools and automated processes that can invoke multiple tools. Designed primarily for the small and mid-sized enterprise, the architecture of IT Autopilot allows it to be deployed as a set of local and remote services delivered by the enterprise or by service providers as a flexible and extensible service offering. The IT Autopilot integrated IT service management platform is able to combine different tools and services to create specific, customized IT service solutions. Using the analogy of an autopilot on an airplane, the pilot first performs a set of manual operations to get the airplane off the ground and flying. Next, the autopilot is engaged to carry on normal flight operations. In our vision, there is an initial manual configuration step before IT Autopilot is enabled to take over and maintain the customer's normal IT operational state. In this paper we explain our vision and describe the prototype system we have implemented.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:46 ,  Issue: 3 )