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Evolving standards for IT service management

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4 Author(s)
Johnson, M.W. ; IBM Software Group, Tivoli, 11501 Burnet Road, Austin, TX 78729, USA ; Hately, A. ; Miller, B.A. ; Orr, R.

In this paper we describe standards and widely adopted best practices that facilitate the deployment of information technology service management (ITSM). We cover the Information Technology Infrastructure Library® (ITIL®) framework of best practices for delivering information technology (IT) services. As part of ITIL we discuss the central role played by the configuration management database (CMDB). Then we describe the CMDB federation specification, an emerging standard for federating data repositories in support of a CMDB. We discuss two standards for representing management data and constraints on those data: the Service Modeling Language (SML) and the Solution Deployment Descriptor (SDD). Finally, we describe how related but incompatible Web services standards are being unified into a consistent set of standards.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:46 ,  Issue: 3 )