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1 Author(s)
Zollar, Al ; IBM Software Group, Tivoli, USA

During the last 50 years, there has been an increasing dependency on information technology (IT) to create and deliver products and services. Whether the health-care industry provides patient services over the Internet or the retail industry allows customers to shop online, industries embracing every category rely on IT to provide services driven by consumer demand. Providing these IT-enabled business services is critical to a company's revenue stream, its customer satisfaction, and its profitability.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:46 ,  Issue: 3 )

Date of Publication:

2007

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