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Legal research topics in user-centric services

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3 Author(s)
Pitkanen, O. ; Helsinki Institute for Information Technology (HIIT), Helsinki University of Technology, Finland, P.O. Box 9800, 02015 TKK ; Virtanen, P. ; Kemppinen, J.

There are several essential legal topics that must be included in the research agenda of service science. In this paper, we discuss these topics, beginning with an analysis of the definition of a service and a categorization of some of the actors in service systems, with their diverse interests. A set of case studies and scenarios is presented to illustrate the kinds of legal challenges that are involved in providing user-centric and customer-oriented services. We conclude by suggesting the most important legal topics that should be studied further in relation to service science.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

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IBM Systems Journal  (Volume:47 ,  Issue: 1 )

Date of Publication:


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