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IT service management for high availability

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3 Author(s)
Radhakrishnan, R. ; IBM Global Technology Services, 12174 Chancery Station Circle, Reston, VA 20190, USA ; Mark, K. ; Powell, B.

High-availability service management (HASM) is defined as information technology (IT) service management that is designed to meet the business demand for availability of critical IT and IT-enabled business services. HASM requires the use of the Six Sigma method and analytical tools applied to key service management processes and services; event and incident monitoring and management design; high end and high-quality infrastructure and application configuration; high-availability (HA) architecture and design; and special solutions that implement HA patterns and associated technologies. In this paper, we examine HASM and discuss the process flow for designing and implementing HA technologies.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:47 ,  Issue: 4 )