Cart (Loading....) | Create Account
Close category search window
 

IT service management for high availability

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $31
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

3 Author(s)
Radhakrishnan, R. ; IBM Global Technology Services, 12174 Chancery Station Circle, Reston, VA 20190, USA ; Mark, K. ; Powell, B.

High-availability service management (HASM) is defined as information technology (IT) service management that is designed to meet the business demand for availability of critical IT and IT-enabled business services. HASM requires the use of the Six Sigma method and analytical tools applied to key service management processes and services; event and incident monitoring and management design; high end and high-quality infrastructure and application configuration; high-availability (HA) architecture and design; and special solutions that implement HA patterns and associated technologies. In this paper, we examine HASM and discuss the process flow for designing and implementing HA technologies.

Note: The Institute of Electrical and Electronics Engineers, Incorporated is distributing this Article with permission of the International Business Machines Corporation (IBM) who is the exclusive owner. The recipient of this Article may not assign, sublicense, lease, rent or otherwise transfer, reproduce, prepare derivative works, publicly display or perform, or distribute the Article.  

Published in:

IBM Systems Journal  (Volume:47 ,  Issue: 4 )

Date of Publication:

2008

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.