By Topic

A Quality Model for Evaluating Software-as-a-Service in Cloud Computing

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Jae Yoo Lee ; Dept. of Comput. Sci., Soongsil Univ., Seoul, South Korea ; Jung Woo Lee ; Du Wan Cheun ; Soo Dong Kim

Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet. One type of cloud service, SaaS is commonly utilized and it provides several benefits to service consumers. To realize these benefits, it is essential to evaluate the quality of SaaS and manage relatively higher level of its quality based on the evaluation result. Hence, there is a high demand for devising a quality model to evaluate SaaS cloud services. Conventional frameworks do not effectively support SaaS-specific quality aspects such as reusability and accessibility. In this paper, we propose a comprehensive model for evaluating quality of SaaS. We first define key features of SaaS. And then, we derive quality attributes from the key features, and define metrics for the quality attributes. To validate our quality model for SaaS, we conduct assessment based on IEEE 1061. By using the proposed SaaS quality model, SaaS can be evaluated by both service providers. Furthermore, the evaluation results are utilized as an indicator for SaaS quality management.

Published in:

Software Engineering Research, Management and Applications, 2009. SERA '09. 7th ACIS International Conference on

Date of Conference:

2-4 Dec. 2009