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A Framework for Perception of Citizen Demand in E-government Services

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1 Author(s)
Qian Lili ; Sch. of Manage., Fudan Univ., Shanghai, China

The provision of e-government service has proposed a user-oriented approach. The user demand has been placed at the center of electronic public services. Nonetheless, the demand side research has not received adequate attention in the e-government literature. This paper proposes a framework for perception of citizen demand which posits that, given a lack of first-hand information on user responses, government tend to adopt an approach integrating using process and satisfaction to find citizen demand. This analysis may give a certain degree of reference to the e-government service development.

Published in:

Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on  (Volume:4 )

Date of Conference:

26-27 Dec. 2009