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In order to solve the problem of big customer churn for fixed communication network operators, a prediction model of customer churn in fixed communication network is first established based on RBF neural network, and it can make prediction on customer churn. Then subdivides customers by Analog Complexion Cluster to guide and help manage marketing and related work.
Fuzzy Systems and Knowledge Discovery, 2009. FSKD '09. Sixth International Conference on (Volume:1 )
Date of Conference: 14-16 Aug. 2009