Skip to Main Content
Improving the quality of products is an important issue in the modern business world. Traditional approaches of Quality Management (QM) are not adequate to fulfil the demands on target quality of products. This study reveals that synergetic approaches based on the integration of Knowledge Management (KM) in Total Quality Management (TQM) have a direct impact on enhancing the quality of products. We also propose a management model to synthesize elements of both methodologies under an integrative framework. Furthermore, Knowledge Discovery in Databases (KDD) is introduced to realize the effectiveness of the proposed management model and to illustrate the influence of this synergetic approach taking the semiconductor industry as exemplary field of application.
Date of Conference: 22-25 Sept. 2009