Scheduled System Maintenance on May 29th, 2015:
IEEE Xplore will be upgraded between 11:00 AM and 10:00 PM EDT. During this time there may be intermittent impact on performance. We apologize for any inconvenience.
By Topic

Organization ITIL Process Integration Based on Web Services

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)
Zhang, Shaohua ; Manage. Sch., Fudan Univ., Shanghai, China ; Peng Wang ; Zhigang Ding ; Yuwei Zong

ITIL (IT infrastructure library) processes are implemented in the complex organization environment, and should be interactive with the organization systems from the viewpoint of security, knowledge, information, control and semantics. ITIL provides a framework of best practice guidance for IT service management based on process, and has grown to become the most widely accepted approach to IT service management in the world. The paper analyzes the integration solution, and presents the architecture integrates the ITIL processes and organization systems with Web services modeling, composition, scheduling, and other contemporary Web services technologies. Especially taking advantage of the interaction standard of Web service, the ITIL processes are not only integrated with the organization, but also across organizational boundaries, which can facilitates the processes collaboration and knowledge sharing in the Internet. According the case practice of construction of ITIL, development of tools, and operation of ITIL, the solution has been very effective.

Published in:

Software Engineering, 2009. WCSE '09. WRI World Congress on  (Volume:1 )

Date of Conference:

19-21 May 2009