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Strategic planning for expert systems

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1 Author(s)
Moulin, B. ; Dept. of Comput. Sci., Laval Univ., Ste-Foy, Que., Canada

Some lessons drawn from experience in devising a master plan introducing expert system technology at La Laurentienne, Mutuelle d'Assurance, a Canadian mutual-benefit insurance company, are presented. The organizational setting and the approach used to develop the master plan are described. The evaluation of potential applications is discussed.<>

Published in:

IEEE Expert  (Volume:5 ,  Issue: 2 )