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Research on Internal Evaluation of the Service Quality of Power Supply Based on the Improved Fuzzy AHP Method

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4 Author(s)
Youxing Shen ; North China Electr. Power Univ., Beijing, China ; Ming Zeng ; Yijun Li ; Yi Zhang

The purpose to develop internal evaluation on the service quality of power supply is to satisfy the need to provide high quality service for customers. In this paper, through the research on operating links of client service and quality control process of power supply enterprises, an index system for internal evaluation on the service quality of power supply is constructed. On this basis, the improved fuzzy AHP is used to build the certainty model of index weight, which solved the fuzzy uncertainty problem when constructing a comparison-judgment matrix. At last, this paper takes a power supply company in a certain city for example to carry the empirically analysis.

Published in:

Management and Service Science, 2009. MASS '09. International Conference on

Date of Conference:

20-22 Sept. 2009