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One of the most important criteria used to measure the quality of service in the electric utility industry is the uninterrupted service supplied to the customers. So, preventive maintenance is very relevant to avoid failures in the electric utility network. However, when failure is inevitable, it is very important that emergency repair operations are accomplished as soon as possible so the operators can avoid high-risk situations. Service unavailability can be decreased, reducing the frequency of power interruptions, number of customers affected per interruption, and duration of the interruption. A MAS for managing maintenance and emergency response operations in the electric utility industry was presented. The proposed system has the capability to support maintenance operations and make planning decisions.