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Many firms in today's business environment utilize diverse information systems to sustain their competitive advantages. However, too often the return of investment on information technologies is not as obvious as expected. This is particularly true with many small and medium enterprises. This paper presents a research model and examines how mobile display manufacturers implement their information systems for the enhancement of supply chain performance. For the purpose of this research we involve two firms and consider critical success factors of their information integration practices. One successful firm links its existing database to new information systems and aligns its information system for the larger requirements of supply chains. Another firm possesses different organizational capabilities and accordingly shows the poor outcomes. Based on extensive interviews with the IT executives, supply chain professionals and IT vendors within the supply chain network of these two firms, we present our findings. Lessons and implications are discussed.
Date of Conference: 2-6 Aug. 2009