By Topic

Transforming a Software Product Company into a Service Business: Case Study at F-Secure

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

4 Author(s)

The transformation from products to services is a current tendency in software companies. While companies expect services to increase their revenue and competitive advantage, the shift is reported to cause challenges. To study a transformation, a case study was performed at F-Secure. As a result, a set of success factors and challenges related to utilizing Software as a Service model over time are presented. The main findings indicate that a dedicated service team and close collaboration with customers are vital in service development. Furthermore, a long-term view and emphasis on service culture seem to be critical when shifting from products to services.

Published in:

Computer Software and Applications Conference, 2009. COMPSAC '09. 33rd Annual IEEE International  (Volume:1 )

Date of Conference:

20-24 July 2009