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Privacy management service contacts as business opportunity

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1 Author(s)
Pau, L.-F. ; Copenhagen Bus. Sch., Copenhagen, Denmark

The article discusses the service level agreement (SLA) and the privacy aspect. Economic and business considerations around privacy, and privacy of information in general have different levels of analysis and enforcement, as mentioned in the article. Economic and business considerations, require economic and business value to be defined and transacted upon. It should also be stressed that legal aspects are essential, as they may determine the nature of some privacy features as well as limits. Legal aspects obviously also apply to the fulfillment of the transactions between the economic individual and economic agents, directly or indirectly. The paper defines the framework and implementation of SLA management for privacy, as well as privacy metrics. A case study implementation in Cisco was mentioned. This article recognizes that privacy SLA's business value does not extend to all domains. But there are application domains where their introduction would be a major incentive scheme to increase controlled information and business interactions.

Published in:

Technology and Society Magazine, IEEE  (Volume:28 ,  Issue: 3 )

Date of Publication:

Fall 2009

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