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The paper maps on the complaints of the workflow example in the Electric Operation & Maintenance System (EOMS) to the complaints workflow net, which is easy to computerize. To improve the execution efficiency of the model in practical applications, a kind of method is proposed. The method detects the bottleneck which affects the execution efficiency of the system through Markov analysis method, and improves the execution efficiency by eliminating the bottleneck. The result shows that by applying this method in the complaints workflow net, it can enhance the execution efficiency.